If you encounter any issues with your purchase, please follow these steps for resolution:


1. Initiate Direct Contact: Start by reaching out to the seller directly to address your concerns.


2. No Resolution? Dispute the transaction on Peerwallet

At Peerwallet, you have the option to initiate a resolution process if the seller is unresponsive to your refund request or fails to deliver the item. Simply navigate to your dashboard, locate the corresponding receipt, and click the 'Dispute Transaction' button to commence the resolution process. During this process, you'll be prompted to enter necessary dispute details, so it's important to provide accurate information. Once the dispute is initiated, a chat will be initiated involving you, the customer, the seller, and a Peerwallet administrator to collaboratively address and resolve the issue.


3. Follow up on Dispute Chat:

Occasionally, the Peerwallet administrator overseeing the dispute will provide updates in the dispute chat. It's essential to promptly respond when required. Additionally, you may be asked to submit additional evidence; kindly cooperate with the administrator to facilitate a resolution to the dispute. Your collaboration ensures a smoother and more effective dispute-resolution process.


4. Avoid Chargeback: It's important to note that initiating a chargeback through the payment gateway is considered fraudulent. Peerwallet operates as a cryptocurrency platform with PWAT as the primary currency. All transactions involve the transfer of PWAT from one address to another. During checkout, you purchase PWAT from a Vendor/Merchant, and the system automatically transfers the PWAT to the seller. We have outlined the appropriate dispute resolution procedures to address any issues that may arise. 


Please follow these guidelines for a fair and effective resolution process.